Developing, Implementing, and Evaluating an Artificial Intelligence–Guided Mental Health Resource Navigation Chatbot for Health Care Workers and Their Families During and Following the COVID-19 Pandemic: Protocol for a Cross-sectional Study

Jasmine M Noble   ^{1, 2} , BEd, MPP, PhD ;   Ali Zamani   ^{1, 3} , BSc, MSc ;   MohamadAli Gharaat   ^{1, 3} , BSc ;   Dylan Merrick   ⁴ , BA, MA ;   Nathanial Maeda   ⁵ , PhD ;   Alex Lambe Foster   ⁶ , BSc ;   Isabella Nikolaidis   ⁶ , BA, MI ;   Rachel Goud   ⁷ , BScH ;   Eleni Stroulia   ¹ , PhD ;   Vincent I O Agyapong   ⁸ , PhD ;   Andrew J Greenshaw   ^{2, 9} , PhD ;   Simon Lambert   ^{4, 10} , PhD ;   Dave Gallson   ⁶ ;   Ken Porter   ⁶ , BPA-HSRV ;   Debbie Turner   ⁶ , MPM, PMP, CertAPM ;   Osmar Zaiane   ^{1, 3} , PhD

¹ Department of Computing Science, University of Alberta, Edmonton, AB, Canada

² Department of Psychiatry, Faculty of Medicine and Dentistry, University of Alberta, Edmonton, AB, Canada

³ Alberta Machine Intelligence Institute, Edmonton, AB, Canada

⁴ Department of Indigenous Studies, University of Saskatchewan, Regina, SK, Canada

⁵ Rehabilitation Robotics Lab, Faculty of Rehabilitation Medicine, University of Alberta, Edmonton, AB, Canada

⁶ Mood Disorders Society of Canada, Ottawa, ON, Canada

⁷ Temerty Faculty of Medicine, University of Toronto, Toronto, ON, Canada

⁸ Department of Psychiatry, Faculty of Medicine, Dalhousie University, Halifax, NS, Canada

⁹ Asia-Pacific Economic Cooperation Digital Hub for Mental Health, Vancouver, BC, Canada

¹⁰ Network Environments for Indigenous Health Research National Coordinating Centre, Saskatoon, SK, Canada