Published on in Vol 5, No 1 (2016): Jan-Mar

Improving Patient Experience and Primary Care Quality for Patients With Complex Chronic Disease Using the Electronic Patient-Reported Outcomes Tool: Adopting Qualitative Methods Into a User-Centered Design Approach

Improving Patient Experience and Primary Care Quality for Patients With Complex Chronic Disease Using the Electronic Patient-Reported Outcomes Tool: Adopting Qualitative Methods Into a User-Centered Design Approach

Improving Patient Experience and Primary Care Quality for Patients With Complex Chronic Disease Using the Electronic Patient-Reported Outcomes Tool: Adopting Qualitative Methods Into a User-Centered Design Approach

Carolyn Steele Gray 1, 2, MA,PhD;  Anum Irfan Khan 2, MSc;  Kerry Kuluski 1, 2, MSW,PhD;  Ian McKillop 3, PhD,FRSPH;  Sarah Sharpe 2, MSc;  Arlene S Bierman 2, 4, MD,MS,PhD;  Renee F Lyons 1, 2, PhD;  Cheryl Cott 5, DipPT,BPT,MSc,PhD

1 Bridgepoint Complexity Lab, Lunenfeld-Tanenebaum Research Institute, Sinai Health System, Toronto, ON, CA

2 Institute for Health Policy, Management and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto, ON, CA

3 School of Public Health and Health Systems , University of Waterloo, Waterloo, ON, CA

4 Li Ka Shing Knowledge Institute , St. Michael’s Hospital, Toronto, ON, CA

5 Department of Physical Therapy , University of Toronto, Toronto, ON, CA

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