The Karma system is currently undergoing maintenance (Monday, January 29, 2018).
The maintenance period has been extended to 8PM EST.
Karma Credits will not be available for redeeming during maintenance.
For payments, subscriptions, permission requests etc please contact the publisher:
Ontario Corporation 2276660 | D-U-N-S Number: 248562733 | US Employer Identification Number (EIN): 98-1076663 | NCAGE: L04F7 | Business number for GST/HST: 82313 6809 RT0001
Gunther Eysenbach MD MPH FACMI
University of Toronto
PRE-acceptance queries as well as queries from reviewers. Note: Please refrain from sending questions about the status of your submission. The status is visible on the author homepage and no action on your part is required if the paper is "in review", other than patiently waiting for our decision. While we aim to make initial decisions within 2-3 months (3 weeks if fast-tracked), some manuscripts may take longer, especially if reviewers disagree. Also, you do not have to ask us if we received your revision or other material - if you see it online, then we have received it. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.
POST-acceptance queries such as questions related to copyediting, typesetting, proofreading. Note: Please communicate with the copyeditor directly when copyediting your manuscript, and only escalate this to the production office if you do not receive a satisfactory response. Also, enter your proofreading comments (when you received the galleys) into the proofreading box, do NOT file a ticket. In addition, kindly refrain from sending in questions about the status of your submission. After payment, we aim to assign your paper within 30-50 days after receipt of the APF to a copyeditor (2 weeks if fast-tracked). Typesetting may take another week and we aim to publish within a week after receiving your final proofreading comments. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.
Any questions related to paying for your submission, APF fees, memberships, generating invoices or purchasing prepaid credits.
For any technical issues, bug reports, or any type of error, please contact us right away.
For any usability, design, display issues or browser incompatibilities.
For all other inquiries, comments or feedback, we'd love to hear from you. You can also use our Feedback Form.
If you have positive things to say, please tweet @JMedInternetRes and we will surely notice (and possibly retweet) it! Tweet to @JMedInternetRes
Vu Trinh (JMIR Technical Contact)
Phone: (+1) (437) 836-3214