Contact Us
Mailing Address
Editorial Office: G. Eysenbach, c/o Centre for Global eHealth Innovation, 190 Elizabeth Street, Toronto M5G2C4, Canada (for editorial matters only)For payments, subscriptions, permission requests etc please contact the publisher: JMIR Publications Inc.131 South Drive,Toronto M4W 1R9,CanadaOntario Corporation 2276660 | D-U-N-S Number: 248562733 | US Employer Identification Number (EIN): 98-1076663 | NCAGE: L04F7 | Business number for GST/HST: 82313 6809 RT0001
[Bank account & Payment information] [W8 US Tax form]
Principal Contact
Gunther Eysenbach MD MPH FACMI
Professor
University of Toronto
Editorial Office: G. Eysenbach, c/o Centre for Global eHealth Innovation, 190 Elizabeth Street, Toronto M5G2C4, Canada (for editorial matters only)
Please direct your inquiry to one of the following departments:
Editorial Support Email: ed-support@jmir.org
PRE-acceptance queries as well as queries from reviewers. Note: Please refrain from sending in questions about the status of your submission. The status is visible on the author homepage and no action on your part is required if the paper is "in review", other than patiently waiting for our decision. While we aim to make initial decisions within 2-3 months (3 weeks if fast-tracked), some manuscripts may take longer, especially if reviewers disagree. Also, you do not have to ask us if we received your revision or other material - if you see it online, then we have received it. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.
Production Support Email: prod-support@jmir.org
POST-acceptance queries such as questions related to copyediting, typesetting, proofreading. Note: Please communicate with the copyeditor directly when copyediting your manuscript, and only escalate this to the production office if you do not receive a satisfactory response. Also, enter your proofreading comments (when you received the galleys) into the proofreading box, do NOT file a ticket. In addition, kindly refrain from sending in questions about the status of your submission. After payment we aim to assign your paper within 30-50 days after receipt of the APF to a copyeditor (2 weeks if fast-tracked). Typesetting may take another week and we aim to publish within a week after receiving your final proofreading comments. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.
Billing Support Email: billing-support@jmir.org
Any questions related to paying for your submission, APF fees, memberships, generating invoices or purchasing prepaid credits.
Tech Support Email: tech-support@jmir.org
For any technical issues, bug reports, or any type of error, please contact us right away.
Usability Support Email: usability-support@jmir.org
For any usability, design, display issues or browser incompatibilities.
General Support Email: support@jmir.org
For all other inquiries, comments or feedback, we'd love to hear from you. You can also use our Feedback Form.
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Phone: (+1) 416 340 4800 x6427
Fax: (+1) 416 340 3595
Support Contact
Vu Trinh (JMIR Technical Contact)
Phone: (+1) 416 340 4800 x7152
Email: tech-support@jmir.org